Complaints Procedure

If any user of the Mobile Crèche or Sitter Services has a complaint they can:
• Informally discuss the issue with the Senior Team Leader tel 01463 703036

This informal complaint should be discussed, investigated and resolved within 7 working days.

If the matter is not resolved within the agreed timescale:
• You should contact the Development Manager by telephone or in writing

Fiona Ednie
Development Manager
Direct Childcare
Dochfour Drive
Inverness
IV3 5EB

Your complaint will be investigated and responded to within 14 working days.

In the event of your complaint not being satisfactorily resolved you may write to the Board of Directors, Direct Childcare, Dochfour Drive, Inverness, IV3 5EB, who will reach a decision within 14 working days.

Alternatively you may write directly to:

The Care Commission, 1st Floor, Castle House, Fairways Business Park,  Inverness, IV2 16AA. Tel 01463 227630