If any user of the Mobile Crèche , Sitter Services or Holiday Playschemes has any compliments, complaints or comments they can:
Informally discuss the issue with Childcare Services Manager on Tel: 01463 715856
This informal complaint should be discussed, investigated and resolved within 7 working days.
If the matter is not resolved within the agreed time-scale you should contact the Executive Manager by telephone or in writing:
Fiona Ednie, Executive Manager, Direct Childcare, 4A Seafield Road, Inverness IV1 1SG Tel: 01463 715856
Your complaint will be investigated and responded to within 14 working days.
In the event of your complaint not being satisfactorily resolved you may write to the Board of Directors, Direct Childcare, 4A Seafield Road, Inverness, IV1 1SG, who will reach a decision within 14 working days.
Alternatively you may write directly to:
The Care Inspectorate, 1st Floor, Castle House, Fairways Business Park, Inverness, IV2 16AA. Tel: 0345 600 9527